Former Chief Information Officer & Chief Customer Experience Officer, United States Postal Service
Jim Cochrane recently retired from The United States Postal Service after an over 42 year career with that agency. He was an Officer of the agency for over 10 years and was a member of the Executive Leadership Team for the last six years. His final position at USPS was as the Chief Customer, Sales and Marketing Officer where he directed all Marketing, Sales and Customer Value creation and was responsible for over $70 billion in annual revenue.
Prior to that role he was the Chief Information Officer. In that role he directed one of the largest IT infrastructures in the US. In addition, he directed all engineering and development, payment systems, processing automation and robotics. As CIO he developed a digital strategy that created an Information rich network that leveraged Intelligent Mail and Package barcodes, and billions of tracking events, to track and manage internal operations, and provide increased visibility for customers.