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Benchmarking US Government Websites

 

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Abstract

One of the most important ways that the U.S. federal government provides access to government services and information is through its more than 4,500 websites on more than 400 domains.   Last year, the Information Technology and Innovation Foundation (ITIF) reviewed almost 300 of the most popular government websites and published a report in March 2017 documenting our findings.  At the time, we concluded that many federal government websites were not fast, mobile friendly, secure, or accessible. This report assesses progress federal agencies have made since the initial report. While a few agencies have addressed specific issues identified in the previous report, overall federal agencies have made little progress at modernizing government websites.

In this report, ITIF reviews almost 500 of the most popular federal websites and finds that approximately 91 percent failed to perform well on at least one of the metrics analyzed in this report. For comparison, in the initial report 92 percent of the websites reviewed failed to perform well on at least one of these four benchmarks. It is incumbent on the Trump administration to address these failures and ensure the federal government can provide all Americans with secure and convenient access to online government services and information.

This second edition of the “Benchmarking U.S. Government Websites” report provides a detailed analysis of how U.S. federal websites are performing six months after the release of the initial report. In the initial report, ITIF reviewed 297 federal websites. In this edition, we analyzed 469 of the most popular federal websites. Of these sites, we analyzed 260 of them in the initial report. Those that we did not include in this report, we either omitted because they no longer ranked among the top one million sites globally or an agency had removed, archived, or merged the website with another one. This report shows that most of these websites continue to fall short of requirements set by the federal government, as well as industry standards for web design and development. 

Document Date: 
Nov 28, 2017
 
Author (organization): 
Information Technology and Innovation Foundation
 
Document type: 
Report
 
Interests: 
Customer Experience
Innovation
Open Government