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Amira Boland

Lead, Customer Experience and GEAR Center, OMB

Amira is currently on detail to the Office of Management and Budget to coordinate the implementation of the Customer Experience Cross-Agency Priority Goal and the Government Effectiveness Advanced Research (GEAR) Center government Reform Plan proposal. In her home agency role at GSA, she serves as the Deputy Director of the Office of Evaluation Sciences, an interdisciplinary team that translates and rigorously tests evidence-based insights into concrete recommendations for how to improve government. She also leads building a portfolio of OES collaborations in the Justice space. Before joining OES, Amira worked as a consultant serving financial services, international, national, and state-level public sector clients and specialized in government reform, customer experience, performance and impact measurement, and social enterprise engagements. Prior to this, she researched the behavioral tactics of terrorist organizations. Amira is a proud graduate of the Georgia Institute of Technology and loves living in Capitol Hill with her husband and two children.