ACT-IAC Publishes Intelligent Automation/RPA Playbook
ACT-IAC published a playbook entitled "Intelligent Automation, Volume 1: Robotic Process Automation." This Playbook follows the ACT-IAC INTELLIGENT AUTOMATION PRIMER: An overview of the journey to intelligent automation. This playbook is intended as timely assistance for the many agencies who are considering RPA, running pilots or seeking to accelerate deployment. The goal is to provide in-depth guidance for federal agencies to establish, operate and grow RPA programs, from understanding the capabilities and benefits through preparing the organization, evaluating software, governance, IT, implementation, operation, managing workforce impacts and scaling up.