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ACT-IAC Presentation: 2016 CX Summit Printed Program

 

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Abstract

Delivering an Omni-Channel Experience Through Measures that Matter
2016 CX Summit Printed Program
Date Presented: April 5, 2016

The 2016 CX Summit titled Delivering an Omni-Channel Experience through Measures that Matter focused on the key components of an omni-channel experience, provided examples and discussed how to establish measures that drive the initiatives and efforts that lead to this experience. How do you measure the journey of a citizen from the beginning of the transaction to the end?  What measures drive the expected experience?  How can government and industry partner to deliver this experience?

Document Date: 
Apr 14, 2016
 
Author (organization): 
ACT-IAC
 
Document type: 
Presentation
 
Interests: 
Customer Experience