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Win-Win Customer Engagement (Module 4)

Thursday, March 18, 2021 - 1PM-5PM EDT
Venue Address: 
Virtual On Line
Thursday, March 18, 2021 - 1PM-5PM EDT
2021-03-18 13:00:00 2021-03-18 17:00:00 America/New_York Win-Win Customer Engagement (Module 4) See more details at: Virtual On Line, , ,
Venue Address: 
Virtual On Line

Training Fees:

  • Full 2 Day Training - $1,995
  • Individual Modules - $550


For ACT-IAC members only - Use the coupon code ACT-IAC for 10% off


Instruction Provided By:

Event Details


Mastering this course will transform the Business Development Professional into a customer engagement expert. These experts represent the top performers in any firm’s business development force. Upon mastering these four modules, you will understand the anatomy of the Federal Government, budget priorities, policies and processes. We will teach you who to connect with, how to make the connection, ways to make that all important first impression and execute a successful customer meeting which gets wins for both the customer and your firm. These methods have been validated by Federal Executives and Industry experts across the community.

This class is Module 4 of 4 as part of the Win-Win Customer Engagement for Business Developers course. The class can either be taken as a complete 2 day training, or individual modules can be taken separately. Take a look at the Upcoming Class Dates below and register for the time and date that best fit's your schedule.

upcoming class dates
Registration Deadline For All Classes is Thursday Prior to Class Date

Win-Win Customer Engagement for Business Developers
Upcoming 2021 Dates

2 Day Complete Course (4 Modules)

Tues & Weds: Mar 2-3| Mar 16-17 | Apr 6-7 | Apr 20-21


Module 1 Only: "Understanding the Environment – Government Structure and Processes, Policies and Regulations"

Thurs Morning:  Mar 4 | Apr 8


Module 2 Only: "Connecting with a Key Customer" 

Thurs Afternoon: Mar 4 | Apr 8


Module 3 Only: "Relationship Building for Business Developers" 

Thurs Morning: Mar 18 | Apr 22


Module 4 Only: "Structured Customer Meetings" 

Thurs Afternoon: Mar 18 | Apr 22



Gloria Parker