Service Delivery Excellence (Module 3)
Training Fees:
- Full 2 Day Training - $1,995
- Individual Modules - $550
For ACT-IAC members only - Use the coupon code ACT-IAC for 10% off
Event Details
Overview
You’ve won the contract! Now what? First and foremost, you must demand excellence in your service delivery team and protect the relationship built by your Business Development Pros. Did you know that you need to be working on the re-compete on “Day One” of your contract? Did you know that two of the three business development pursuit types embrace operations? Business Development establishes that trusted partnership with the customer. As the Program Manager, you maintain and solidify that partnership while expanding relationships within your agency. Learn strategies on how to be successful in managing your program, protecting your CPARS posture, building a successful workforce, identifying areas of organic growth and ensuring that the firm’s re-compete is effectively realized.
This class is Module 3 of 4 as part of the Service Delivery Excellence. The class can either be taken as a complete 2 day training, or individual modules can be taken separately. Take a look at the Upcoming Class Dates below and register for the time and date that best fit's your schedule.
upcoming class dates
Registration Deadline For All Classes is Thursday Prior to Class Date
Service Delivery Excellence: |
Upcoming 2021 Dates |
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2 Day Complete Course (4 Modules) |
Weds & Thurs: Mar 10-11 | Mar 17-18 | Apr 14-15 | Apr 21-22 |
REGISTER |
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Module 1 Only: "Successful Operations” |
Tues Morning: Mar 2 | Apr 6 |
REGISTER |
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Module 2 Only: "Transition Success – Well Begun is Half Done” |
Tues Morning: Mar 9 | Apr 13 |
REGISTER |
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Module 3 Only: "Your Next Business Development Cycle – Organic Growth and Winning your Re-compete" |
Tues Morning: Mar 16 | Apr 20 |
REGISTER |
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Module 4 Only: "The Program Managers Role in Winning, Sustaining, and Growing your Business" |
Weds Morning: Mar 3 | Apr 7 |
REGISTER |
Keynote
