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Service Delivery Excellence (Module 2)

Tuesday, March 9, 2021 - 1PM-5PM EST
Venue Address: 
Virtual On Line
Tuesday, March 9, 2021 - 1PM-5PM EST
2021-03-09 13:00:00 2021-03-09 17:00:00 America/New_York Service Delivery Excellence (Module 2) See more details at: Virtual On Line, , ,
Venue Address: 
Virtual On Line

Training Fees:

  • Full 2 Day Training - $1,995
  • Individual Modules - $550


For ACT-IAC members only - Use the coupon code ACT-IAC for 10% off


Instruction Provided By:

Event Details


You’ve won the contract! Now what? First and foremost, you must demand excellence in your service delivery team and protect the relationship built by your Business Development Pros. Did you know that you need to be working on the re-compete on “Day One” of your contract? Did you know that two of the three business development pursuit types embrace operations? Business Development establishes that trusted partnership with the customer. As the Program Manager, you maintain and solidify that partnership while expanding relationships within your agency. Learn strategies on how to be successful in managing your program, protecting your CPARS posture, building a successful workforce, identifying areas of organic growth and ensuring that the firm’s re-compete is effectively realized.

This class is Module 2 of 4 as part of the Service Delivery Excellence. The class can either be taken as a complete 2 day training, or individual modules can be taken separately. Take a look at the Upcoming Class Dates below and register for the time and date that best fit's your schedule.

upcoming class dates
Registration Deadline For All Classes is Thursday Prior to Class Date

Service Delivery Excellence:
Upcoming 2021 Dates

2 Day Complete Course (4 Modules)

Weds & Thurs: Feb 10-11 | Feb 17-18 | Mar 10-11 | Mar 17-18 | Apr 14-15 | Apr 21-22


Module 1 Only: "Successful Operations”

Tues Morning: Mar 2 | Apr 6


Module 2 Only: "Transition Success – Well Begun is Half Done”

Tues Morning: Feb 9 | Mar 9 | Apr 13


Module 3 Only: "Your Next Business Development Cycle – Organic Growth and Winning your Re-compete"

Tues Morning: Feb 16 | Mar 16 | Apr 20


Module 4 Only: "The Program Managers Role in Winning, Sustaining, and Growing your Business"

Weds Morning: Mar 3 | Apr 7




Thomas Boyce