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Service Delivery Excellence

Wednesday, June 16, 2021 - 8:00AM to
Thursday, June 17, 2021 - 5:00PM EDT
Venue Address: 
Virtual On Line
Wednesday, June 16, 2021 - 8:00AM to
Thursday, June 17, 2021 - 5:00PM EDT
2021-06-16 08:00:00 2021-06-17 17:00:00 America/New_York Service Delivery Excellence See more details at: Virtual On Line, , ,
Venue Address: 
Virtual On Line

Training Fees:

  • Full 2 Day Training - $1,995
  • Individual Modules - $550


For ACT-IAC members only - Use the coupon code ACT-IAC for 10% off


Instruction Provided By:

Event Details


You’ve won the contract! Now what? First and foremost, you must demand excellence in your service delivery team and protect the relationship built by your Business Development Pros. Did you know that you need to be working on the re-compete on “Day One” of your contract? Did you know that two of the three business development pursuit types embrace operations? Business Development establishes that trusted partnership with the customer. As the Program Manager, you maintain and solidify that partnership while expanding relationships within your agency. Learn strategies on how to be successful in managing your program, protecting your CPARS posture, building a successful workforce, identifying areas of organic growth and ensuring that the firm’s re-compete is effectively realized.

upcoming class dates

Service Delivery Excellence can either be taken as a complete 2 day training, or individual course modules can be taken separately. See the schedule below for available dates for both the complete training and individual modules. 
Registration Deadline For All Classes is Thursday Prior to Class Date

Service Delivery Excellence:
Upcoming 2021 Dates

2 Day Complete Course (4 Modules)

Weds & Thurs: June 16-17