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Chief Experience Officers & Chief Information Officers: A Case for Collaboration

2021-03-03 12:00:00 2021-03-03 13:00:00 America/New_York Chief Experience Officers & Chief Information Officers: A Case for Collaboration See more details at: https://www.actiac.org/act-iac-event/chief-experience-officers-chief-information-officers-case-collaboration , , ,
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Event Details

Overview

 

Customer experience (CX) has been embraced by many private sector organizations to help stand apart from the competition and improve customer loyalty. Its growth in the public sector has been accelerating as well, and currently over 22 federal agencies have established some form of formal CX function.  Will Congress standardize federal agency organizational design to include a CXO, following the precedent of CFO’s, CIO’s or, most recently, Chief Data Officers?

 Join us to explore what the future holds for improving and expanding customer experience operations in federal agencies. What work will Customer Experience Officers (CXO) own and how will they collaborate with other federal C-suite leaders? Hear from CXOs and CIOs about the form and function of their offices, and how they collaborate to tackle unique challenges.

Speakers:
Dan Barret, Director, Grant Thornton Public Sector LLC
Simchah Suveyke-Bogin, Chief Customer Experience Officer, U.S. Department of Agriculture
Wendy Bhagat, Director, Product Marketing & Delivery Group , U.S. Department of Education, Office of Federal Student Aid
Jim Cochrane, Former Chief Information Officer & Chief Customer Experience Officer, United States Postal Service

Moderator:
Robert Shea​, National Managing Principal, Public Policy, Grant Thornton

Sponsor

This webinar is made possible by our sponsor, Grant Thornton. Thank you!