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CX Connect: Lunch and Learn with ACT-IAC Customer Experience COI

Wednesday, April 21, 2021 - 12PM-1:30PM EDT
Venue Address: 
VIRTUAL MEETING
Wednesday, April 21, 2021 - 12PM-1:30PM EDT
2021-04-21 12:00:00 2021-04-21 13:30:00 America/New_York CX Connect: Lunch and Learn with ACT-IAC Customer Experience COI See more details at: https://www.actiac.org/act-iac-event/act-iac-customer-experience-coi-april-2021 VIRTUAL MEETING, , ,
Venue Address: 
VIRTUAL MEETING

Event Details

Overview

Featured Topic: Acquisition Customer & Stakeholder Experience

The CX Community of Interest is excited to continue our lunch and learn series with a discussion on acquisition customer and stakeholder experience. Agency program outcomes are the lever for incredible nation-wide impact—from protecting our nation to serving our citizens. To achieve these outcomes, it is critical that federal acquisition offices provide high-quality service to their programs. We look forward to hearing from procurement leaders across government share their perspectives on the role of the procurement office in delivering an extraordinary experience to their customers and stakeholders. Join the discussion to learn and share your thoughts! Attendees should feel free to bring lunch or coffee!

Agenda

  • Introductions (12:00-12:05pm): COI Leadership introductions, greetings.
  • What is Acquisition Customer & Stakeholder Experience?: (12:05-12:35pm): Hear from federal procurement leaders on how they are working toward a more customer centric buying experience.
  • Acquisition CX/SX Principles and Pitfalls (12:35- 1:00pm): Discuss acquisition CX/SX best practices and pitfalls to avoid. Hear from peers and colleagues on their perspective—and share your voice as well!
  • Connection & Networking (1:00-1:30pm): Attendees can stay after to have a free discussion and networking with COI members.