Please join the ACT-IAC Customer Experience Community of Interest (CoI) in a hosted webinar “The Role of the Chief Customer Officer” featuring Jeanne Bliss, founder and President of CustomerBliss and co-founder of the Customer Experience Professionals Association. You will learn how the CX business discipline can be applied within the government to improve the services delivered to the public.
About the Speaker - Jeanne Bliss
Jeanne is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. You can read more about Jeanne at https://www.customerbliss.com/.
Webinar access information will be sent upon registration.
ACT-IAC Members, register on this page.
· Government employees: If you don’t have an account, click here to create your free account.
· Industry employees: If your company is an IAC member and you don't have an account, click here to create an account. If your company is not an IAC member, contact April Davis for information about membership (email@example.com or 703-208-4800 ext. 202).
We look forward to your participation in this engaging and thought-provoking webinar
CX COI Leadership Team
Martha Dorris, Industry Chair
Rory Schultz, Government Chair
Charlotte Lee, Industry Vice-Chair
David Ellison, Government Vice-Chair